I think it is important to listen, and you are right, DavidM, in that it would be insensitive not to listen. If there are real problems, and you are able to help then that is wonderful. At least it is good to listen and pray, and then the Lord can send someone who is able to help.
This is interesting, because perspective has a lot to do with it. In 2008, the end of the summer we bought a used and trashed doublewide mobile home, 28 feet by 46 feet or so. Before we got it water pipes had broken in the winter, flooded the house, and destroyed and damaged a lot of the floors. I paid very little for it, but it cost a lot to move it here, set it up, put in the septic system, bring in electricity and so on. We renewed one bedroom completely, new rug, new wall panelling. Some of the windows were broken, taped with plastic, the front door was trashed, unusable, and all the windows and doors let in lots of cold air. Both bathrooms were trashed, toilet falling through the floor in both of them, both tubs broken up. We had no running water.
We had one bedroom beautifully finished, and we were proud of that room. We decided that we were going to have Carol's brother and his filipina wife stay in that room. He was used to living first class with the best of everything for years, and when he got here, he wouldn't even stay with us, because he said that it depressed him to see how we were living. The next time he came from the Philippines he stayed some with us, as we did a quite a few repairs on the house. The last time he came, he knew he was dying, and he stayed the entire time with us, as we had all new windows, new doors, new sliding glass door, and lots of beautiful things done, including new floors, new rug in the front room, and one bathroom competely renewed except no running water! Well, now we have both cold and hot running water at the kitchen sink, and Carol's automatic dishwasher hooked up and working. We still carry water from the kitchen to flush the toilets, but we have come a long ways now. Much of the house still needs to be redone, but it is coming. My bedroom is not that bad, but my bathroom is not good, but it is usable. After I get my cellar dug, we will put the water things, pump, pressure tank, hot water heater, and so on in the cellar, and then we will plumb more water into the house. Then we will continue working on the house, as well as replacing the roof. I already have good roofing, but I will need new stringers/rafters and 5/8 inch sheeting, as well as insulation. So, if Carol's brother were alive he would be happy to know that we have water at the kitchen sink! Every thing takes time, and Rome was not built in a day!