How would you deal with rude people at work?

[crisipicada]

I just want to write here about how to deal client at work especially those who are rude and high pride. I have a client today who insist that his permit be approved in the fire department. And later say negative and bad things?

[cheryz]

I remember when i was working, i would never forget the incident happen one of my customer try to ask me but she thinks i ignore her but she didn't hear me answer, so she shout at me that time my manager is on break and the assistant is there, so i louder my voice and politely said "Wait Ma'am i have another customer" then she replied in a higher voice but so loud again she pointed me that my voice is whispering at my butt instead i will answered her back i shouldn't do instead i ignore her. She put in the form paper that she is an attorney. well i told my manager what happened then after an hour shes back to get the pictures my manager face her but she never confront out manager. i explain to my manager and she believes in me and told me sometimes some customers getting our attention maybe they could have problems or some reason that make them angry but if she is an attorney its not appropriate with her job that makes it look her an illiterate.

[crisipicada]

God is really good. I treated the client with kindness and polite even many times he insult me here in the office and later my officemate came and told us bad things. My senior told him on the phone, "what is your problem?"!!!! You have very simple problem why you talk so and so.. Then they see each other in the field to talk personally. Again he was reprimand talking like that without basis. And you know what he was like a little boy cannot straighly talk to my senior. When u r kind then u wil be treated kindness

[Smiley]

Usually if an employee stands up to an abusive customer they can get into a lot of trouble.When I see someone who is not in a position to defend him/herself being bullied I usually do something to humiliate the bully. It can actually help break the tension for the staff and what the heck,bullies need an attitude adjustment anyway.

Recently I was at the bank when a customer was demanding to have the manager deal with his account rather than the employee whose job it was to deal with him. He was told that the manager was with another client and would not be available without an appointment he blew right up,called the employee a stupid whore and started screaming at her saying that she didn't know who she was dealing with. In a voice just loud enough to be heard by all I said "Gee, I sure hope he tells us all how important he is,maybe we can get autographs." several people sort of laughed and the guy seemed to lose all his steam.

Another time a very loud woman was demanding the impossible from an employee at Home Depot,when the employee told her that what she demanded would not be possible she shouted "I've never been so insulted in my entire life" all I said was " Take a look at yourself,you must have been" Worked like a charm.

[crisipicada]

Yes, that is true. Some people who are rude are high pride. They feel they are on top of the one who give them services and does not want to refuse their want. So sad about people who are rich because they have bad attitude. Some are good also.

[cheryz]

Mostly as far as i know when i was working before mostly my customer are rich.
People that born rich are the one who understand better, have a good attitude and simple wearing clothes than who are poor and become rich for instants they act and dress arrogant way.

[crisipicada]

THe best thing to do is to walk away with people like this. I try to treat clients and fulfill them

[angel]

The very difficult situation if your a manager how to handle the situation if something like that happens. Mostly ive known managers are calm to talk to the customer but i have observe one when im in a photoshop the manager is more dislike the customer especially who is arrogant he dont act like one, that something i dont want to follow about his attitude, for me no matter who they are but if your incharge you have to deal in a nice and respect way.